Liability for material defects of the product

The Seller is responsible for material defects of the items he sells on their website in accordance with the positive regulations, in particular the Civil Obligations Act of the Republic of Croatia and the Consumer Protection Act.

Complaints

The complaint can be submitted via e-mail: info@knebuwinery.com.

The complaint sent via e-mail should include detailed information about the product defect, and, if possible, photos of the defects.

The ordered products are packaged in a way that they are secured from possible damaging during the usual handling in transport / delivery.

In the event that the shipment is damaged in transport, such damage is visible when taking over the shipment, in which case the Buyer is not obliged to take over the shipment.

The exercise of rights under the submitted complaint can be made in accordance with the Consumer Protection Act and the Civil Obligations Act of the Republic of Croatia.

Cancellation and termination of the sales contract

The Buyer can cancel the order at any time until the delivery of the product by sending a statement of cancellation of the order to the Seller via e-mail: info@knebuwinery.com.

If the order is cancelled before the products have left the Seller's warehouse, the Buyer has the right to request a refund of the total amount paid for the products and delivery service. If the products have left the Seller's warehouse, the Buyer will be refunded the amount paid minus any shipping costs.

The right to withdraw from the contract under the Article 72 of the Consumer Protection Act:

The Buyer shall have a period of 14 days to withdraw from an off-premises or distance contract, without giving any reason.

The aforesaid period shall begin on the day on which the Buyer or a third party other than the carrier and indicated by the Buyer acquires physical possession of the goods.

In the case of delivery of a good consisting of multiple lots or pieces, that should be delivered separately or that is delivered in several lots of pieces, the withdrawal period shall begin on the day on which the Buyer or a third party other than the carrier and indicated by the Buyer acquires physical possession of the last lot or piece of goods.

However, if the Seller has provided the Buyer with the information on the right of withdrawal within 12 months, the right to the withdrawal period shall expire 14 days after the day upon which the Buyer receives that information. It is deemed that the Seller has informed the Buyer of his right by these Terms and Conditions which are delivered along with the Order Confirmation.

Before the expiration of the deadline for unilateral termination of the contract, as stated above, the Buyer is obliged to inform the Seller of its decision to withdraw from the sales contract in writing, by an unequivocal statement expressing his will to terminate the sales contract, sent by e-mail to the Seller: info@knebuwinery.com.

In case the Buyer submits the form electronically, it does not have to be signed.

The Seller undertakes to deliver without delay an Acknowledgment of receipt of the statement of withdrawal to the Buyer by return e-mail to the address of the Buyer used for submission of the statement of withdrawal or via an e-mail stated as a contact for response in the statement of withdrawal.

The Seller undertakes to return to the Buyer the full amount of the funds paid within fourteen (14) days of receipt of the written notice on withdrawal from the sales contract.

The Seller is not obliged to return the payment before the goods delivered to the Buyer are returned to him, unless the Seller offered to take over the goods returned by the Buyer i.e., after the Buyer submits proof that he sent the goods back to the Seller, and if the Seller would be notified before receipt of the goods.

The Seller undertakes to refund the payment using the same means of payment used by the Buyer when paying unless the Buyer expressly agrees to another means of payment and provided that the Seller is not obliged to pay any additional costs for such a refund.

Pursuant to Article 77, paragraph 5 of the Consumer Protection Act, the Buyer is responsible for any impairment of the purchased product resulting from the handling of the purchased product, except that which was necessary to determine the nature, characteristics and functionality of the goods.

Exclusion of the right to withdraw from the contract:

The Buyer is not entitled to withdraw in cases prescribed by Article 79 of the Consumer Protection Act, and in particular if:

• the Seller has fully fulfilled the service contract, and the fulfilment began with the explicit prior consent of the Buyer and his confirmation that he is aware of the fact that he will lose the right to unilateral withdrawal from the sales contract if the service is fully fulfilled;
• the subject of the contract is goods or services whose price depends on changes in the financial market that are beyond the influence of the Seller, and which may occur during the term of the Buyer's right to unilateral withdrawal from the sales contract;
• the subject of the sales contract is goods that are made according to the Buyer's specification or that are clearly adapted to the Buyer;
• the subject of the sales contract is goods which, due to their nature, are inseparably mixed with other things after delivery.

Duration of the contract

The sales contract concluded by the Buyer with the Seller is a one-time distance sales contract which is consumed by the delivery of goods and payment made by the Buyer, in case it is not terminated. These Terms are an integral part of that sales contract.

Buyer complaints and disputes in written

These Terms and Conditions have been prepared in accordance with the Consumer Protection Act and other regulations of the Republic of Croatia. Buyers can send their written complaints about the products or services of the Seller to the address of the Seller: Knebu Winery/Credo centar d.o.o., Ulica grada Vukovara 269/d, 10 000 Zagreb by mail, fax or e-mail to: info@knebuwinery.com as stated in the Seller's data.

The Seller is obliged to confirm without any delay that he has received a written complaint from the Buyer, and to respond to it no later than 15 (fifteen) days from the date of receipt of the written complaint.

In the event of a dispute between the Buyer and the Seller, the parties will try to resolve the problem by agreement and amicably, otherwise it will be resolved before the competent court in Zagreb.

Pursuant to Regulation no. 524/2013 of the European Parliament and of the Council, there is an obligation for traders participating in online sales contracts to provide on their website an electronic link to the platform for online resolution of consumer disputes. The online consumer dispute resolution platform can be accessed by the buyer via this link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HR